Shipping Information:

Orders in stock are generally shipped the same day received. Some items are shipped direct from the manufacturer or beauty warehouse and may have longer lead times up to 3 weeks.

Refund, Returns and Cancellation Policies:

30 Day Satisfaction Guarantee Policy. Please return the item in like new condition within the 30 days for a full refund or exhange. Some specific items may require restocking fees. Check the descriptions on the specific items you are ordering.

YOU ARE RESPONSIBLE for the shipping and insurance back UNLESS there was a mistake made by us. If we made a mistake, we will send you a return shipping label. If you return an item by the post office and they destroy it or lose it, then you and the post office are responsible, not us. So please insure your returns and pack them securely. We recommend that you use FedEx or UPS for the most reliable shipping. Send your return to Beauty Store World – Return Department, 4221 Hopkins Lake Dr., Duluth, GA 30096-4557, USA. Include inside the box the following:

• copy of your invoice
• reason for return
• how you would like us to handle the return (exchange, refund, etc)
• street address to send the refund or exchange to
• current phone number and email to contact you.
Email us before you send your return if you have any questions. Most warranty or defect returns should be sent directly to the manufacturer. We can help you with information on that.